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1. Introduction: VITA WELLBEING PTY LTD, trading as Selph Health Studios (ABN 92 603 725 131) of 2H Hayes Road, Rosebery, Australia (“we,” “our,” “us”), is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable health privacy regulations. This Privacy Policy outlines how we collect, use, disclose, and store your personal information when engaging with Selph Health Studios and its services.

By using our website (www.selph.com.au) or engaging with our services, you consent to the terms of this Privacy Policy.

2. Collection of Personal Information: We collect personal information to provide and enhance our services, communicate with clients, and meet our legal obligations. The types of information we may collect include but are not limited to:

• Name, date of birth, and contact details (email, phone number, address)
• Payment details and billing information
• Health-related information, including medical history and treatment records relevant to the services we provide
• Records of communications with us, including emails and phone calls
• Booking history, preferences, and participation in classes or treatments

We collect information through:

• Direct interactions when you book an appointment, sign up for a class, or communicate with us
• Our client management system, which securely stores patient health data
• Cookies and tracking technologies when you visit our website
• Third-party integrations (e.g., Google Analytics for traffic analysis)

3. Use of Personal Information: We use the information collected to:

• Provide, maintain, and improve our services
• Process bookings, payments, and customer support inquiries
• Send appointment reminders and updates
• Market our products and services (where consent is provided)
• Ensure compliance with legal and regulatory requirements
• Maintain website security and fraud prevention measures
• Facilitate safe and effective health treatments through our client management system

We will not use or disclose your personal information for any other purpose without your explicit consent, unless required by law.

4. Disclosure of Personal Information: We may share your personal information in the following instances:

• Service Providers: Third-party vendors who assist in operating our website, payment processing, and marketing
• Health Practitioners: Where necessary to provide treatment or services
• Legal and Regulatory Authorities: When required to comply with Australian law
• Business Transactions: If ownership of Selph Health Studios changes due to sale or merger
• International Data Transfers: Some third-party service providers and cloud storage systems are located overseas; we take reasonable steps to ensure compliance with Australian privacy laws when data is transferred internationally

Selph does not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security and Retention: We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Measures inc:

• Secure servers and encrypted data storage
• Restricted access to personal information by authorised personnel only
• Regular security reviews and compliance checks

Personal data, including health records, is retained permanently unless a client requests its deletion, subject to our legal obligations under Australian health record retention laws.

6. Notifiable Data Breaches: In the event of a data breach involving personal information that is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth). This includes:

• Assessing the scope and impact of the breach
• Notifying affected individuals as soon as possible
• Reporting the breach to the Office of the Australian Information Commissioner (OAIC)
• Implementing remedial actions to prevent future breaches

7. Cookies and Tracking Technologies: Selph Health Studios uses cookies and similar technologies to:

• Enhance website functionality and improve user experience
• Track visitor interactions and analyze website traffic
• Deliver targeted advertising through Google Ads and Facebook Pixel

Users can manage cookie settings via their browser; however, disabling cookies may impact website functionality.

8. Access, Correction, and Complaints: You have the right to:

• Access personal information we hold about you
• Request corrections to inaccurate or outdated information
• Opt-out of marketing communications at any time
• Request deletion of personal data, subject to legal and regulatory retention requirements
• Lodge a complaint if you believe we have mishandled your information

To exercise these rights, contact us at hello@selph.com.au or call 02 8313 8983. Complaints will be handled in accordance with the Office of the Australian Information Commissioner (OAIC) guidelines.

9. Overseas Data Transfers: While we primarily store and process data in Australia, some information may be stored or processed in other jurisdictions where service providers are located. We take reasonable steps to ensure any overseas transfers comply with Australian privacy laws.

10. Updates to This Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in law or our practices. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.

11. Contact Us: For any questions, concerns, or requests regarding this Privacy Policy, please contact us at hello@selph.com.au or 02 8313 8983.For more information on privacy rights, visit the Office of the Australian Information Commissioner (OAIC) website at www.oaic.gov.au.